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Return Policy

Return Policy


If you aren’t completely satisfied with the size or quality of your purchase, you may initiate a Return/Exchange Request within 30 days from the date of the item’s arrival. To begin initiating a return, please return your item to our address below and reach out to our customer support team at contact@kidzillafun.com to confirm the return.

All return requests are subject for evaluation and our friendly Customer Service will be glad to guide you through it.

Return address:


7955 Blvd Newman

Montreal, Quebec


H8N 2N9

Do note:

  1. Items should be unworn, unwashed, undamaged, or unaltered to be eligible for returns/exchanges.
  1. We don’t offer Free Return Shipping, For any product valued over $20 you should consider using a trackable shipping service or purchasing shipping insurance.

      3.Any product you return must be in the same condition you received it and             in the original packaging. Please keep the email receipt.

  1. All Clearance Items purchased at Kidzialla are final sales and cannot be exchanged or returned for a refund.
  1. Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside the designated return process .
  1. We provide a refund to your original payment method for all full-priced items.

7.Exchanges are provided through store credit for eligible items only.

8.All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Inspire Uplift cannot be exchanged or refunded. All shipping charges and governmental taxes are non-refundable.

To ensure that you receive the best support for your return:

  1. Always process a return in accordance with our Return procedure
  1. Be sure to provide the tracking number as soon as you ship your return.